We also accept Money Orders from U.S Banks and PayPal payments.
Credit Card and Shipping Questions
For additional HELP please email your question(s) to tom@campbellscalemodels.com or call us a 1-541-450-9866.
Why was my Credit Card Transaction Declined?
Credit card transactions may be declined for a number of reasons, but generally it occurs for one of two reasons:
The customer's credit card issuing bank did not approve the transaction. This could be for insufficient funds, frozen account status, invalid credit card number or expiration date, etc. Unfortunately the card issuing bank does not provide additional details regarding the reason for the decline. The customer will need to contact the card issuing bank for more information. One way to recognize a bank decline is to look at the transaction's Address Verification Service (AVS) status in the Authorization Information section of the Transaction Detail page. If it shows AVS Not Applicable (P), this generally means that no verification of the address information was initiated as the transaction was declined beforehand.
The transaction may have been declined by your processor based on transaction limits established by your Merchant Service Provider (MSP). Your MSP sets both per-transaction and monthly transaction amount limits for your transaction processing. If you have questions regarding your transaction limits, please contact your MSP. A phone number to your MSP should be on your most recent funding statement.
Addition Credit Card Issues
Sometimes it might be necessary to contact card issuer to complete transaction:
Call the appropriate voice authorization number below for the card type being used:
Visa/MasterCard: (800) 228-1122
Discover: (800) 347-1111
Card reported lost or stolen - contact card issuer for resolution:
The transaction status means that the credit card has been reported as lost or stolen. Campbell Scale Models Online may contact you, the customer, to inform them of the card's status, and seek another method of payment.
AVS Mismatch or Card Code Mismatch:
This means the transaction was declined due to the Address Verification Service (AVS) or Card Code Verification (CCV) results. AVS compares the billing address provided in a transaction with the cardholder's address on file at the credit card issuing bank. CCV compares the card code (a three- or four-digit security code that is printed on the credit card) provided in a transaction with the card code on file at the credit card issuing bank. When enabled, both services return a code to the payment gateway indicating the verification results.
It is VERY important that the cardholder enter the billing address exactly as the cardholder's address appears on file with the credit card issuing bank.
It's important to note that a transaction declined for AVS or CCV by the payment gateway has still been approved by the card issuing bank, meaning the requested funds will be placed on hold, thereby reducing the customer's available credit. This is not an actual charge to the credit card and the bank will release the funds back to the card after the authorization expires (usually within two weeks but up to one month depending on the credit card issuing bank). If requested, a hold can potentially be voided by contacting the customer's credit card issuing bank.
Shipping Information
Shipping Schedules:
In stock products are usually shipped on Tuesday, Wednesday and Thursday. Standard shipping is via the USPS (U.S. Postal Service) 1st class or Parcel Post to keep costs as low as possible. If chosen by the customer, the package will be shipped US Priority Mail. When shipped, an e-mail is sent to the customer. On orders of $100.00 or more, U.S. Postal Tracking is added and that tracking number is available to the customer. Please allow 7 to 10 days for normal delivery.
Express Mail (Overnight Shipping):
We tried offering Express Shipping for a time but found that from our area, Grants Pass Oregon, two day shipping is about all we could expect. So we no longer offer Express Shipping as an option when you checkout. If you MUST have overnight shipping, then choose the standard USPS First Class option to complete the transaction and call our Customer Service number at 1-541-450-9866 to make special arrangements. We will mutually agree on an overnight shipper (usually UPS or FEDEX) and additionally bill your credit card for the extra cost.
Special Shipping Arrangements (other than overnight shipping):
For special order items please email at orders@campbellscalemodels.com or call us at 541-450-9866. We will contact you with the exact shipping information.
Shipments to Canada:
Orders shipped to our Canadian customers will take 3 to 5 days longer due to the requirement to clear Canadian Customs.
Overseas Shipping:
Special overseas shipping rates apply, so unfortunately shipping costs are higher. The USPS program that calculates shipping costs will allow for overseas shipping. If you have a question, please contact us via email at Customer Service.
Christmas Orders:
Orders to be shipped within the continental United States, for regular ground shipping, we recommend placing orders no later than December 10th. For other shipping options, please contact us Monday-Friday via email at Customer Service or call us at 541-450-9866.
Return Policy:
Second, in the unlikely event that you are not satisfied with the product WE shipped to you, please return your order to us in the original box/packaging, including the packing slip--write your daytime contact information on the packing slip. See our return address below. When received, the merchandise will be checked to assure all documentation, pieces, and parts are in their original conduction. At that point an exchange or refund will be made. Sorry, shipping and handling fees have already been consumed and cannot be refunded. For questions, please contact us via email at tom@campbellscalemodels.com or call us at 541-450-9866.
