At Campbell Scale Models (CSM) we often deal with customers that are missing parts from their kits. We categorize all missing parts requests in one of three ways.
Category #1:
A customer purchased their kit from a retailer (online or hobby shop) and since the kit's tape-seal has never been broken, anything missing from the kit must have occurred during the packing of the kit at CSM. In this case, we will replace any missing item at our expense.
Category #2:
A customer purchased their kit as a 3rd-party sale. This could be a purchase from a friend, at a model or model train show, on eBay, etc. With this type of sale the purchaser takes on the risk if there are missing parts or kit documents. In this case, all costs (including shipping) is paid by the customer.
Category #3:
A customer likes to modify kits or is a scratch-builder and needs parts we can supply. In this case, all costs (including shipping) is paid by the customer.
So with the above in mind, what category are you? Be honest! Fill-in and submit the below form and you will be contacted within a day or two.
