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OUR PRODUCTS AREOur products are made in the Oregon, USA

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Missing Parts Request Form

At Campbell Scale Models (CSM) we often deal with customers that are missing parts from their kits. We categorize all missing parts requests in one of three ways.

Category #1:
A customer purchased their kit from a retailer (online or hobby shop) and since the kit's tape-seal has never been broken, anything missing from the kit must have occurred during the packing of the kit at CSM. In this case, we will replace any missing item at our expense.

Category #2:
A customer purchased their kit as a 3rd-party sale. This could be a purchase from a friend, at a model or model train show, on eBay, etc. With this type of sale the purchaser takes on the risk if there are missing parts or kit documents. In this case, all costs (including shipping) is paid by the customer.

Category #3:
A customer likes to modify kits or is a scratch-builder and needs parts we can supply. In this case, all costs (including shipping) is paid by the customer.

So with the above in mind, what category are you? Be honest! Fill-in and submit the below form and you will be contacted within a day or two.

Customer Category:
First Name:
Last Name:
Email Address:
Contact Phone Number:
Mailing Address (street):
Mailing Address (City):
Mailing Address (State):
Mailing Address (Zip):
Kit Number & Name:
Missing Part Number & Name (use the Master List to ID your part(s)):
Use this area for additional information:

Paying for your Parts

We use PayPal Invoicing. Once we determine what parts you need, we'll send you a PayPal Invoice with the details of your purchase. When you receive your PayPal Invoice just click the Pay Now button on the Invoice to pay using your credit card, bank debit card, or PayPal account.

If you use your credit card or bank card, you DO NOT need to have a PayPal account!

When you pay using this method, we'll receive a email note about your payment and will ship your parts. This is the easiest, simplest, and fastest way to get your parts.

Getting back to you

When we receive your Missing Parts form information, we'll verify your information with the kit's parts list and if we have any questions, we might either email or call you to confirm the parts you need. It might take a 1 to 2 business days to get back to you.